Common Questions

The number of non-surgical options available today are fantastic. We will go over many of them before making a recommendation to you based on your individual needs, your degree of hair loss, activities you're involved in and more. These factors will play a key part in finding the best solution for you and make you feel comfortable.

Surgical hair restoration involves transplanting hair follicles from a donor area to areas of hair loss, requiring a medical procedure with recovery time. Non-surgical options include hair systems, wigs, and patches that are attached externally — no surgery, no recovery, and immediate results.

Absolutely. Our hair systems are designed for active lifestyles. With the right attachment method and adhesive, you can swim, run, exercise, and participate in any sport without worrying about your system.

Not at all. Today's hair systems are dramatically different from older hairpieces. Modern systems use ultra-thin, breathable bases with 100% human hair, and the latest adhesive technology means they stay securely in place day and night for weeks at a time.

No. Our hair systems use 100% human hair and can be styled, cut, combed, and even coloured just like natural hair. You will have complete freedom to style your hair any way you wish.

The average lifespan of a quality hair system is 6–12 months depending on the base material, maintenance routine, and lifestyle. With proper care and regular servicing, premium systems can last even longer.

With a secure adhesive bond, a hair system typically remains on the head for 2–4 weeks before a maintenance visit is needed to re-adhesive and refresh. Some systems can hold longer depending on adhesive type and lifestyle.

Yes. Our hair systems are designed for all-day, everyday wear. You can swim, shower, sleep, and exercise with your system on. We recommend using waterproof adhesive for active lifestyles and following our post-swim care routine.

A fully customised hair system typically takes 3–4 weeks from consultation to delivery. Stock systems can often be available much sooner. During your consultation, we will give you an exact timeline.

Maintenance is straightforward once you learn the routine. We provide a full care kit, detailed instructions, and video guides. You can style your system exactly like natural hair — cut, blow-dry, curl, or straighten it.

Use a sulphate-free, gentle shampoo and a moisturising conditioner. Wash every 7–14 days depending on your activity level. Avoid harsh chemicals and always let the system air dry before re-adhesiving for best results.

We use medical-grade, dermatologically tested adhesives and hypoallergenic base materials. Most clients with sensitive skin experience no irritation. During consultation, we will assess your scalp and recommend the most suitable system and adhesive for you.

No. Modern hair systems with breathable bases feel very comfortable. Any minor initial sensation typically resolves within the first few days as you adjust to wearing the system.

No. Properly applied and maintained hair systems do not harm your scalp or accelerate hair loss. We use skin-safe products and follow careful application procedures to ensure your scalp health is protected.

Yes. Every aspect of your system can be fully customised — including hair colour, highlights, density, wave pattern, base material, hairline shape, and size. We create a system that is uniquely yours.

Both have their advantages. Tape provides a clean, even bond and is easy to remove. Liquid adhesive typically provides a longer-lasting, more flexible hold. Many clients use a combination. During consultation, we will help you choose the best method for your lifestyle.

Not always. For many clients, a clean shave provides the most secure and natural-looking result. However, depending on the extent of your hair loss and the type of system, shaving may not be required. We assess this during consultation.

Yes. Our systems are crafted with 100% human hair matched to your exact colour, texture, and density. The result is completely natural-looking and undetectable, even up close.

Yes. With today's advanced base materials — including ultra-thin skin bases and lace fronts — and expert colour matching, modern hair systems are virtually undetectable even in close, direct contact.

Comfort is a top priority. Our breathable, lightweight bases are designed for all-day wear. Most clients forget they are wearing a hair system within a few days of putting it on for the first time.

Our systems are designed to be completely undetectable. Thousands of our clients — including professionals, athletes, and public figures — wear our systems daily without anyone knowing. The result is 100% natural.

The most common cause of hair loss in men is hereditary androgenetic alopecia (male pattern baldness), accounting for over 95% of cases. Other causes include stress, nutritional deficiencies, hormonal changes, and scalp conditions.

Telogen effluvium — a temporary condition triggered by stress, illness, surgery, or significant life changes — is the second most common cause of hair loss. It often resolves once the underlying trigger is addressed.

We use 100% ethically sourced human hair. Our hair is carefully selected for quality, ensuring consistent texture, colour, and movement that matches and blends naturally with your existing hair.

No. When applied correctly using recommended products and methods, our hair systems do not damage your existing hair. Our trained specialists take care to protect your natural hair during every service.

Yes. Our 100% human hair systems can be coloured and highlighted. We recommend having this done by a professional who is experienced with hair systems to achieve the best result and avoid any risk to the base.

Yes, with the right training and products. We provide self-attachment kits, detailed instructions, and video tutorials so you can maintain and re-adhesive your system confidently at home between professional visits.

Yes, you can swim. We recommend using a waterproof adhesive and rinsing your system thoroughly with fresh water after swimming. Following our post-swim care routine ensures the system remains secure and the hair stays in great condition.

Yes. We recommend sleeping on a silk or satin pillowcase to reduce friction. You can also loosely braid your hair or wear a light sleep cap. A small amount of leave-in conditioner before bed also helps keep the hair manageable overnight.

No. With modern medical-grade adhesives, a properly applied hair system will not fall off unexpectedly. Our systems are tested for security in a wide range of conditions including swimming, exercise, and sleep.

Yes. We offer both clip-on systems that can be removed nightly and bonded systems designed for extended wear. During your consultation, we will recommend the best attachment method based on your lifestyle and preferences.

Attachment products — including tape, adhesive, and remover — are included in our maintenance packages. Individual products are also available to purchase separately. We are transparent about all costs during your consultation.

Yes. It's important to let your stylist know that you are wearing a hair system. We provide a stylist guide card that outlines the key points they need to know — including how to cut, blend, and style your system safely. We can also coach your local stylist by phone or video if needed.

We use 100% human hair in all our systems. Human hair provides the most natural look, feel, and styling versatility, and can be treated just like your own hair.

Having two systems is recommended but not required. A second system allows you to rotate between them, extending the life of each system and ensuring you are never without a fresh-looking hair system during servicing.

We provide a complete self-attachment kit, step-by-step instructions, and video tutorials. Most clients become confident in self-attachment within a few practice sessions. Our team is always available by phone or video to guide you through the process.

Absolutely. The difference is dramatic. Old-style hairpieces used thick bases, synthetic hair, and poor colour matching. Our modern systems use ultra-thin bases, 100% matched human hair, and expert styling to create a result that is completely natural and undetectable.